Returns and Exchanges

All returns and exchanges must be received in their original condition, unworn, unwashed and with all tags.

Returns must be REQUESTED within 7 days of receiving your order. Your return must then be sent off within 5 days from the date your return is accepted. 

Exchanges due to sizing, fit or change of mind accepted at buyers cost ​. If you are returning goods due to sizing, fit or change of mind, a store credit will be issued upon receipt of the return. ​

All discounted items are final sale!

Dear Frankie the Label reserves the right to refuse a refund or store credit if the items received are not in their original condition. Your item can be sent back to you at your own cost if we refuse to accept it.

Contact us on Instagram @dearfrankiethelabel or email us dearfrankiethelabel@gmail.com to request a return/exchange.

DO NOT SEND UNAUTHORISED RETURNS TO THE ADDRESS WRITTEN ON THE PARCEL AS WE WILL NOT RECEIVE IT.